Customer Service Executive - Air Liquide (Bali, Indonesia)

Join Air Liquide, a global leader in gases, technologies, and services for industry and health, as our next Customer Service Executive in beautiful Bali! This is an exceptional opportunity to grow your career with a Fortune 500 company while enjoying the vibrant culture and stunning landscapes of Bali. As a Customer Service Executive, you will be the face of our company, ensuring our customers receive the highest level of service and support. Our office in Bali is designed to foster innovation and collaboration, providing you with the tools and resources you need to succeed.

In this role, you will handle a wide range of customer inquiries, from technical support to product information, using our state-of-the-art CRM system and industry-specific software. You will also assist in resolving customer complaints and escalate issues to the appropriate teams. This position offers a competitive salary, comprehensive benefits, and the chance to work with a diverse and talented team in a dynamic and fast-paced environment.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by resolving inquiries and complaints promptly and professionally.
• Use our CRM system to track customer interactions and ensure timely follow-ups.
• Assist in the sales process by providing product information and answering technical questions.
• Escalate complex issues to the appropriate teams for resolution.
• Maintain accurate records of customer interactions and data.
• Maintain high standards of confidentiality and data security.
• Collaborate with cross-functional teams to ensure seamless customer service.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in customer service or a related role.
• Proficient in using CRM systems such as Salesforce or Microsoft Dynamics.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work well under pressure and meet tight deadlines.
• Fluent in English and Bahasa Indonesia.
• Certification in customer service or a related field is a plus.

🛠️ Keahlian

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